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FAQ

We provide an exceptional 12-year warranty for Sattar metal products. To confirm, please ensure the 12-year warranty sticker is on the product box.

Delivery charge is ৳70 inside Dhaka and ৳130 outside Dhaka. After placing an order, our representative will call you for confirmation. You may confirm or cancel the order during this call. However, once the order is confirmed and dispatched, you must pay the delivery charge even if you later refuse or cancel the order. Please confirm carefully to help us avoid unnecessary delivery costs.

ABS (Acrylonitrile Butadiene Styrene) is a durable and versatile plastic commonly used in products like faucets, shower heads, and more. It is lightweight, strong, and easy to mold into different shapes, making it a popular choice for many applications.

ABS is made from three monomers: acrylonitrile, butadiene, and styrene. This combination provides ABS with strength, impact resistance, and the ability to withstand high temperatures.
ABS is affordable because it is easier to manufacture compared to metals or other high-performance materials, offering a good balance of quality, performance, and cost.

The "View in 3D" feature allows you to see the product exactly as it would look in real life. You can rotate and view it from different angles, ensuring you know exactly what you're purchasing before making a decision.

Due to current requirements, the prices of all products are temporarily hidden. However, you can still place an order and view an estimated total. The final price may vary over time. Once your order is placed, our customer care team will confirm the exact price for you.
Sattar Metal Industry is a well-established and reputable company, and we have a personalized approach to pricing for each customer, which is why prices are hidden. We are confident that this won't stop you from ordering from us, as you know our products are the best. With free shipping and easy returns, you can order with confidence.

You can return the product and receive a full refund within 30 days of purchase, no questions asked. Please review our return and refund policy for full details. We encourage you to try our products and ensure they meet your expectations, which is why we offer this flexible policy.

Currently, we do not offer installation services. However, our customer service team is available to provide guidance and support. Our focus is on delivering the best quality products to your doorstep via our in-house courier service.

We currently offer a 2-3 day delivery service. However, delivery times may vary due to unforeseen complexities. In any case, we guarantee delivery within a maximum of 10 days. If you encounter any issues, feel free to contact our customer service team.

Yes, we offer partial payment options. You must make an initial payment of 50%. The remaining balance can be paid within 30 days by communicating with our service team. Please note that full payment must be completed within 30 days of purchase.

Yes, that's why we have hidden the prices on our website. You can negotiate the price based on your purchase, especially if you're ordering multiple products. We can offer additional benefits. Stay in touch with our support team during the negotiation process. However, once your order is confirmed, the price cannot be changed.

Please feel free to ask any questions. You can reach us directly by calling our hotline or telephone. Alternatively, you can send us a message or express your thoughts through the "Contact Us" section on our website.