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Welcome to Sattar Metal Industries. This Shipping Policy explains how we confirm, process, dispatch and deliver orders within Bangladesh. We are committed to providing a reliable and transparent delivery experience to our customers.
We deliver products throughout Bangladesh using trusted courier and logistics partners. Our delivery coverage includes:
If direct home delivery is unavailable in a particular area, the customer may be asked to collect the parcel from the nearest courier office or collection point.
After an order is placed, one of our representatives will contact the customer to verify the order, delivery address, phone number and other necessary information. The customer may confirm or cancel the order during this call.
Confirmed orders are generally processed within 1–2 business days. Custom, bulk or unusually large orders may require additional preparation time. Any additional processing time will be communicated before dispatch.
Delivery times are estimates and may vary depending on the destination, courier availability, public holidays and circumstances beyond our control.
The standard shipping charge is calculated according to the delivery destination and will be displayed during checkout.
Large, heavy, bulk or specially handled products may require an additional delivery charge. If an additional charge applies, our representative will inform the customer before confirming the order.
Customers may change their minds and cancel an order when our representative calls for confirmation. No shipping charge will apply if the order is cancelled before dispatch.
However, once an order has been confirmed and dispatched, the customer will be responsible for paying the applicable shipping charge even if the order is later cancelled or the parcel is refused at the time of delivery. Customers are therefore requested to confirm or cancel carefully during the confirmation call to prevent unnecessary delivery costs.
Customers must provide a complete and accurate delivery address, recipient name and active phone number while placing an order. Sattar Metal Industries will not be responsible for delays or failed deliveries caused by incorrect, incomplete or unreachable contact information.
If you need to change your delivery information, please contact us as soon as possible. Delivery details may not be changed after the parcel has been dispatched.
All products are carefully checked and securely packaged before dispatch. Appropriate protective materials are used to reduce the risk of scratches, dents or other damage during transportation.
Customers should inspect the parcel and its packaging upon delivery whenever possible. If the package appears damaged, opened or tampered with, please notify the delivery person and contact our customer support team immediately. Photos or an unboxing video may be requested to help us verify a delivery-related damage claim.
Once an order has been dispatched, tracking information may be shared by SMS, email or phone, depending on the courier service. Customers can use the tracking ID to check the delivery status through the courier company’s website, application or customer support service.
If you do not receive tracking information or require assistance locating your parcel, please contact our customer support team.
The courier may contact the recipient before attempting delivery. Customers should keep their phone available and ensure that someone is present to receive the parcel.
A delivery may fail if the recipient cannot be contacted, the address is incorrect, the recipient is unavailable or the parcel is refused. Additional charges may apply if the customer requests delivery again after a failed attempt.
We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occur because of severe weather, flooding, public holidays, strikes, political unrest, road or transportation disruptions, courier service limitations, high order volumes or other circumstances beyond our control.
When significant delay information is available, we will make reasonable efforts to notify the customer. A delay caused by the courier or an unforeseen event does not automatically mean that the order has been cancelled.
Sattar Metal Industries currently delivers orders only within Bangladesh. International shipping is not available at this time.
If you have questions about order confirmation, shipping charges, tracking, delivery delays or a delivered parcel, please contact our customer support team:
Sattar Metal Industries may update this Shipping Policy when necessary. Any revised policy will become effective after it is published on our website.
We are committed to providing a smooth, secure and transparent shipping experience. Thank you for choosing Sattar Metal Industries.
